CT Furniture, part of the Community Transport charity, supports local communities by selling donated high quality, second-hand furniture and electrical equipment at affordable prices, to individuals & families across the West Midlands and in the North East.
For over a decade, CT have been using Tengo Software’s specialist Charity Deliveries and Collections software to effortlessly manage the booking of deliveries of items purchased in store, along with the collection of items from donors for later sale in store, and Gift Aid claims.
A couple of months ago, GEMS Charity approached Tengo to not only design a new website for them, but to completely overhaul their brand and online presence. In double-quick time, Tengo re-branded, produced new logos for all on-line and print media, and produced a brand-new website, including content re-written by Tengo Consultancy.
Age UK Lincoln & South Lincolnshire use Tengo Software’s charity shop EPoS and CRM systems, and found that their expertise were invaluable. The system is now helping the charity to raise invaluable funds which are being redirected back to the elderly in the communities they support.
Amanda Sowerby, Operations Director at Age UK Lincoln & South Lincolnshire, had the following to say about the software and their experiences with Tengo as a whole through the installation and training process, and ongoing support:
Tengo worked with FatFace to help them to venture in to charity retail for the very first time. Here’s what Will Crumbie, Finance Director of FatFace, had to say about how things are going:
“We opened our first FatFace foundation charity shop in Havant back in October 2018 and it took off much quicker and much better than we could have anticipated. The sales we made in our first week surpassed what we expected to take in our first year. The Tengo EPoS system certainly helped with this because it was so easy to use and enabled us to serve a large number of customers very quickly.
When the shop first opened, we had different staff from FatFace head office volunteering at the shop every day. Without such an easy to use system this would have been difficult to manage but everyone picked up the Tengo system with little or no training at all. We went on to raise over £250,000 in profit in our first year which will make a real difference to our partner charities.
The Tengo team were on hand to help us get everything set up and offer any advice we needed to get going and it has been great working with them.”
Berkeley Castle have been with Tengo Software since 2015, using their visitor attraction EPoS and on-line ticketting platform TripGiving.UK. They have boosted ticket sales by using the system to sell tickets to their amazing charitable visitor attraction both on-line and in person on-site, as well as handling donations.
Jackie Pennington, Operations Manager at Berkeley, had the following to say about the service:
“TripGiving has been a great addition to our website, the system works seamlessly with our tills and enables our visitors to purchase their admission tickets in advance of their visit. This benefits us in many ways; it speeds up the admission process, enables UK tax payers to gift aid their ticket whilst making their on-line purchase and also gives us an indication of anticipated visitor numbers for upcoming events. We also take our online donations through the system, as it is cheaper than other options. I would recommend this facility to other attractions!”
Find out how Tengo’s software is helping NHS charities in the UK – written by Tim Diggle, Head of Charity, Leicester Hospitals Charity, and Alison Reynolds, Volunteer Service Co-ordinator, University Hospitals of Leicester NHS Trust.
“We had a charity shop at one of our hospitals for 25 years that used the very basic system of writing each item sold into a book and working out the totals and change in your head. This shop was run solely by volunteers and was doing very well but the system left people open to making mistakes and there was no gift aid being claimed in the shop. In 2017 we recruited a charity shop manager, rebranded the shop we had, opened a second shop and decided to implement retail gift aid into both shops.
Age UK first installed tengoPOS and tengoCloud charity Gift Aid EPoS and Back Office systems from Tengo Software in 2006. Since then sites all over the country have benefitted from the system that allows the organisation to claim Gift Aid on the sale of items that are donated to them.
The system is really simple to use, the donor simply gives their name and post code, and the items are tagged or labelled with a unique scan-able reference. When the item is sold, Age UK are able to claim Gift Aid on the donation with the original donor’s details. The system is integrated with HMRC so that Gift Aid claims can be made simply and quickly on line.
Tengo Software first installed tengoPOS at National Trust property Bodnant Garden in February 2009. The visitor attraction quickly saw benefits, clocking an increase of 34% on completed Gift Aid declarations. Following successful installation at Bodnant, a host of other National Trust properties also had the software and hardware installed, bringing not just a massive boost in Gift Aid revenue, but also significant cost-savings from reduced admin and paperwork.
Here are a selection of comments from people within the National Trust that were involved in the project:
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