Terms and Conditions of Sale

By placing an order with us, you agree to the following terms and conditions of sale:

  • 1. Software licencing
    • 1.1 Software licences paid for are non-refundable.
    • 1.2 Licences may be transferred to different devices/organisations at the sole discretion of Tengo Software Ltd.
  • 2. Hardware warranty
    • 2.1 Warranty on kit sold by Tengo Software Ltd. is held between you, the customer, and Tengo Software Ltd., manufacturers own standard warranties are not transferred to the customer.
    • 2.2 Warranty is on a return to base basis, and determination of acceptance of warranty is at the sole discretion of Tengo Software Ltd.
  • 3. In the event of non-payment
    • 3.1 If a payment is past due date, Tengo Software reserve the right to suspend services, including all software licences that the customer is using.
    • 3.2 We agree we will attempt to contact you at least three times before restricting any services.
  • 4. HMRC connected services
    • 4.1 If the customer chooses to not use the system in the proper manner as directed by Tengo Software Ltd. and HMRC, neither are liable for any consequences. This includes but is not restricted to:
      • 4.1.1 Submitting Gift Aid outside of our system.
      • 4.1.2 Not having the correct text informing customers of the details of their Gift Aid declaration on receipts.
      • 4.1.3 Not explaining Gift aid correctly to customers.
      • 4.1.4 Not using the system to generate and send end of year letters.
  • 5. Purchasing of hardware
    • 5.1 It is our policy that all hardware should be paid for up-front unless otherwise agreed.
    • 5.2 Once hardware has been opened and configured either on our site or yours, it is no longer deemed as new, and no refund will be given. Tengo Software Ltd. may offer a payment for used kit in the event of a client wishing to return it, but this is at their sole discretion.