Testimonials

See below a selection of quotes from our clients, with links to full articles and testimonials. Currently, there are 2,804 UK charity users of our software, and as you can see, we are keeping them happy!


“Setting up the system was straight forward, the screen is clear and easy to use. Our ability to quickly and easily run off accurate reports from the cloud based CRM system has dramatically improved our reporting processes. The impact this has had on our retail business is fantastic and I can’t thank the Tengo team enough. Thanks to the introduction of this system into our shops it has allowed our Charity to support even more lonely or isolated older people across Lincolnshire! Thank you!” Read more…

Amanda Sowerby, Operations Director at Age UK Lincoln & South Lincolnshire
AGE UK Services

We opened our first FatFace foundation charity shop in Havant back in October 2018 and it took off much quicker and much better than we could have anticipated. The sales we made in our first week surpassed what we expected to take in our first year. The Tengo EPoS system certainly helped with this because it was so easy to use and enabled us to serve a large number of customers very quickly.

The Tengo team were on hand to help us get everything set up and offer any advice we needed to get going and it has been great working with them.Read more…

Will Crumbie, Finance Director, FatFace
FatFace Foundation Charity Shop
FatFace Foundation Charity Shop in Havant

“TripGiving has been a great addition to our website, the system works seamlessly with our tills and enables our visitors to purchase their admission tickets in advance of their visit. This benefits us in many ways; it speeds up the admission process, enables UK tax payers to gift aid their ticket whilst making their on-line purchase and also gives us an indication of anticipated visitor numbers for upcoming events. We also take our online donations through the system, as it is cheaper than other options. I would recommend this facility to other attractions!” Read more…

Jackie Pennington, Operations Manager, Berkeley Castle
Berkeley Castle
Berkeley Castle

The Tengo EPoS system has enabled us to claim gift aid in our shops for the first time which has been very successful. Initially our volunteers were concerned about the additional step when receiving donations but they have taken to it well. In the office we use tengoCloud CRM to manage all Gift Aid donations, and to send marketing emails to supporters.” Read more…

Tim Diggle, Head of Charity, Leicester Hospitals Charity

Leicester General Hospital charity shop
Leicester General Hospital charity shop

“Tengo’s knowledge of charitable attractions meant that they were very quickly able to provide a solution that met our needs. I contacted Tengo with an urgent requirement to setup a Charity EPoS system for our visitor centre at Northumberland.

We got a system up and running covering voluntary Gift Aid donations, retail, and catering in time for the summer hols – and the system has worked really well for us at Northumberland Wildlife Trust! We liked it so much that we hope to put it into our new Wildlife Discovery Centre at Hauxley, opening summer 2016.” Read more…

Sheila Sharp, Head of Marketing and Fundraising at Northumberland Wildlife Trust


“So far this year our Gift Aid revenue has been huge, which is great for our Charity, it’s like having free money! Our volunteers range from 16 years old to 87 and everyone is able to use the touch screens easily. Thanks to the introduction of this system our Charity is able to support a number of new projects for older people.” Read more…

Linda Page, District Retail Manager , Age UK Bradford & District


“Since having our new tills in place, with postcode look-up facility, we have found that our Gift Aid data capture has increased by an additional 34%. Tengo Software were a dream to work with on this project, they provided valuable advice and support at the preliminary stages, and fully incorporated our needs within the software program. Additionally they sourced the best possible hardware (tills, printer, scanners etc.) to meet our requirements whilst keeping within our budget, and had endless patience when responding to the many changes we made along the way!” Read more…

Ann Smith, Visitor Services Manager, Bodnant Garden
Bodnant Garden
Bodnant Garden

“The introduction of the Gift Aid software has dramatically increased the revenue that we are able to process. At a busy property like ours, time is of the essence and not only has the Tengo solution speeded up the process of collecting visitor information, it has also drastically improved the accuracy of the information collected. This means that nearly 100% of visitors electing to Gift Aid can be processed successfully – despite a projected drop in Gift Aid revenue due to the recession, we have exceeded our yearly financial targets in less than 5 months of using the software. In addition, the tengoPOS tills are incredibly user friendly and the support we have received has been phenomenal – we couldn’t be happier with the solution that Tengo has provided.” Read more…

Sarah Merriman, Visitor Services Manager, Lanhydrock House
Lanhydrock House

“The new software has made a big impact – compared to the same period last year, we’ve seen the percentage of usable Gift Aid declarations increase from 8% to 75% – to put it another way, the tills (hardware & software) will have paid for themselves in just 4 months!” Read more…

Lucy Byrne, Visitor Services Coordinator, National Trust