Tengo Software are leading UK software developers offering EPoS software, cloud back office software and web shops.
Our team have been providing software to organisations of all types across the UK and beyond since 2004.
schedule of rates
Day rate (for installation, training, or any other labour on site or off site) – £390 + expenses
tengoPOS – £33 per month including tengoCloud backup, sync & support during office hours only (9.00am to 5.00pm Monday to Friday excl. weekends & public holidays)
tengoPOSplus – £44 per month including tengoCloud backup, sync & 364 day support 8.30am to 6.00pm (no support on Christmas day)
tengoCRM – £22 per month including tengoCloud backup, sync
tengoShop – £44 per website per month
Ad-hoc support outside of contract – £20 plus time spent in 15 minute increments @ £60 per hour
the (not so) small print:
The day rate and half day rate cover pre-booked consultancy, installation or training time. Any ad-hoc work or additional hours will be charged at the hourly rate, including travel time. All expenses will be re-charged in addition to these rates (plus admin fee), as well as any parts used on a particular job. Mileage is charged at 45 pence per mile, hotels outside of central London not more than £120 per person per night, central London not more than £220 per person per night. On weekends and Bank Holidays, a surcharge of 30% is applied to all labour rates. All prices quoted on this site exclude VAT at the current UK Standard Rate. If you cancel an appointment, a cancellation fee will be charged, which will be equivalent to 30% of the anticipated labour and expense charges for the scheduled work. New paid-for goods returned after delivery will be refunded less a 30% re-stocking fee. All prices exclude VAT.
support contract SLA
Our SLA can be found on our support portal here.