info

about us

Tengo Software are leading UK software developers offering EPoS software, cloud back office software and web shops.

Our team have been providing software to organisations of all types across the UK and beyond since 2004.

schedule of rates

Day rate (for installation, training, or any other labour on site or off site) – £390 + expenses

software licensing:
tengoPOS – £33 per month including tengoCloud backup, sync & support during office hours only
tengoPOSplus – £44 per month including tengoCloud backup, sync & 24/7/365 support
tengoCRM – £22 per month including tengoCloud backup, sync
tengoShop – £44 per website per month

Ad-hoc support outside of contract – £20 plus time spent in 15 minute increments @ £60 per hour

the (not so) small print:
The day rate and half day rate cover pre-booked consultancy, installation or training time. Any ad-hoc work or additional hours will be charged at the hourly rate, including travel time. All expenses will be re-charged in addition to these rates (plus admin fee), as well as any parts used on a particular job. Mileage is charged at 45 pence per mile, hotels outside of central London not more than £120 per person per night, central London not more than £220 per person per night. On weekends and Bank Holidays, a surcharge of 30% is applied to all labour rates. All prices quoted on this site exclude VAT at the current UK Standard Rate. If you cancel an appointment, a cancellation fee will be charged, which will be equivalent to 30% of the anticipated labour and expense charges for the scheduled work. New paid-for goods returned after delivery will be refunded less a 30% re-stocking fee. All prices exclude VAT.

support contract SLA

Our SLA can be found on our support portal here.