Privacy Policy

Tengo Software is committed to respecting and protecting your privacy in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This policy will outline what data we collect from you, how we use your data, how we store your data and how we keep your data safe.

Information we collect about you

Information you give us/provide

When you visit our website and complete one of our contact forms, place an order with us or use our online support portal we may collect certain personal information about you.

Information third parties collect that we have access to

These third parties include google analytics and WordPress.com. All information we access via these third parties is completely anonymous and is only used to improve the user experience. We cannot identify any individual from the data gathered.

The information we may receive from these third parties includes IP address, how you found us, the language set on your computer, your geographical location, the operating system you were using, which web browser you were using, the date and time you accessed our website and details about which areas of the website you visited.

The data collected by Google Analytics about anyone visiting our website will only be held for 14 months. Data gathered by Google Analytics and WordPress.com will be held in accordance with their own privacy policies which can be found later in this document.

How we use your information

  • Providing services and our website
  • To provide you with any information you have requested from us
  • To undertake any actions that ensure we working to the service level agreement (SLA) we have with you
  • To enhance your experience
  • To tell you about new products and services we have to offer
  • To tell you about any changes to our service or website
  • To gain feedback about our services/website
  • To offer advice about how you could improve your use of our products and services
  • To improve our support service and troubleshooting guide
  • To send you information about special offers and for other marketing purposes where you have given us permission to do so
  • To keep our website secure

Marketing

We may send you information about products, services, offers and news via the communication details you have provided us with. This could include post, email, telephone and text, but we will only contact you if you have told us you want to hear from us. If you have opted-in we will give you the option to update your consent preferences each time we contact you unless you contact us to opt-out.

You can unsubscribe from our marketing emails or change your consent preferences at any time by emailing data@tengosoftware.com or writing to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ. Your request will be processed within 30 days from the date we receive your correspondence.

Surveys

We will hold any data you provide us via a survey in a secure manner to offer you the best service possible. This may include giving you relevant product information or offering you support to ensure you are getting the most out of the Tengo products you are using.

Sharing information

We may share your information with carefully selected third parties including our suppliers to uphold any contractual obligations we have with you or them.

Third party privacy policies

All of the third party organisations we work with or use have their own privacy policy, you can find a link to each of their policies below.

Google Analytics https://policies.google.com/privacy?hl=en
Payment Sense https://www.paymentsense.co.uk/legal/privacy/
WordPress https://automattic.com/privacy/
Facebook https://en-gb.facebook.com/full_data_use_policy
Twitter https://twitter.com/en/privacy
Instagram https://help.instagram.com/155833707900388
Heart Internet https://www.heartinternet.uk/terms/heart-internet-privacy-statement
MailChimp https://mailchimp.com/legal/privacy/
Wanstor https://www.wanstor.com/privacy-policy-it-support-it-services.htm
SurveyMonkey https://www.surveymonkey.com/mp/policy/privacy-policy/?ut_source=footer

Cookies

Cookies make the interaction between users and websites faster and easier, and help to improve websites. Without cookies, a web site could not remember a user’s preferences. We also use cookies to gain insights about our sites’ performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites. We also may use third party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

None of the cookies used on our website gather personal information about you.

Cookies which are from trusted third parties

We utilise the technology of third parties on a regular basis to offer the best and most efficient service possible on our website. This in turn means that there will be a number of third party cookies from our trusted suppliers used on our website. Each company is responsible for the cookies that they place onto your device and have separate policy documents to highlight their use.

Our list of trusted third parties who may deploy a cookie to your device, with a link to their cookie details is below:

Google analytics https://policies.google.com/technologies/types
Facebook https://www.facebook.com/policies/cookies/
Twitter https://support.twitter.com/articles/20170514
Instagram https://instagram.com/legal/cookies/
Wordpress https://automattic.com/privacy/
SurveyMonkey https://www.surveymonkey.com/mp/policy/privacy-policy/?ut_source=footer
MailChimp https://mailchimp.com/legal/cookies/

Where your personal data is held

All data held by Tengo Software is stored securely within the European Economic Area (EEA) in the United Kingdom. Information gathered by or shared with any of the third parties we work with may not be held within the EEA and may be handled by staff working outside the EEA, please see their individual privacy policies to see where your data will be held.

We are committed to working with suppliers who we believe manage your data respectfully, lawfully and appropriately.
If you chose to send us information via email, we cannot guarantee the security of this information. Once we have received your information, we will use strict procedures and security features to ensure it is dealt with in accordance with this Privacy Policy.

How long we keep your data

We keep the information you provide us with for as long as it is necessary to do so. If you have opted in to receive marketing communications, then we will keep your data until you opt out in accordance with the ‘marketing’ section in this policy.

Your Rights

Changing your information and consent

You can contact us at any time to request that we amend data we hold about you or to give/withdraw consent for us to contact you with specific marketing information.

Please email data@tengosoftware.com or write to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ. We will process your request within 30 days from the date we receive your correspondence.

Accessing your information

You have the right to request a copy of the information we hold about you, if you would like to do this please email data@tengosoftware.com

Changes to our privacy policy

We will review our privacy policy on a regular basis to ensure we are giving you the most up to date information about how we manage your data. Please visit this webpage to see any updates.
This policy was last updated 4th June 2018.

How to contact us

We welcome all requests, comments, questions and feedback so please feel free to contact us using the following details.
Please email data@tengosoftware.com or write to us at Tengo Software, 83 Ducie Street, Manchester, M1 2JQ.