Age UK Lincoln & South Lincolnshire use Tengo Software’s charity shop EPoS and CRM systems, and found that their expertise were invaluable. The system is now helping the charity to raise invaluable funds which are being redirected back to the elderly in the communities they support.
Amanda Sowerby, Operations Director at Age UK Lincoln & South Lincolnshire, had the following to say about the software and their experiences with Tengo as a whole through the installation and training process, and ongoing support:
“We first used Tengo in 2018 when we added the system to our shops as we were having trouble with using a traditional/old fashioned style till. Initial contact was prompt and from initial contact to remote installation was much quicker than I had anticipated. Setting up the system was straight forward, the screen is clear and easy to use and since introducing the system has improved our ability to oversee all our shops and has taken our shops into the 21st Century!
Our ability to quickly and easily run off accurate reports from the cloud based CRM system has dramatically improved our reporting processes. The impact this has had on our retail business is fantastic and I can’t thank the Tengo team enough. The support from the team has been invaluable, their ability to respond to queries quickly using the remote log-in to allow the technical support team to see for themselves what we are talking about without visiting site is brilliant.
Thanks to the introduction of this system into our shops it has allowed our Charity to support even more lonely or isolated older people across Lincolnshire! Thank you!”
Amanda Sowerby, Operations Director at Age UK Lincoln & South Lincolnshire